De Reisplanner

Privacy Policy

This privacy policy describes how De Reisplanner handles personal information collected through our site or when you use our services. Protecting your privacy is important to us. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We may collect personal information when you interact with our site or services. This information can include:

  • Contact details such as your name, address, phone number, and email address (although we ask you not to use electronic means for policy inquiries in this specific policy).
  • Information about your travel preferences, travel history, and details necessary for booking services, such as passport information, visa details, and payment information.
  • Information you provide when you communicate with us, including inquiries about our services.
  • Technical data, such as your IP address, browser type, and usage data collected through cookies and similar technologies when you visit our site.

How We Use Your Information

We use your personal information for various purposes, including:

  • Providing and managing the travel consulting services you request, such as custom itinerary planning, booking flights and accommodation, arranging transfers, and assisting with visa and passport applications.
  • Communicating with you about your travel plans and our services.
  • Processing payments for services.
  • Providing customer support.
  • Improving our services and our online platform.
  • Complying with legal obligations.
  • Sending you marketing communications that you have consented to receive (you can opt out at any time).

Legal Basis for Processing

We process your personal information based on several legal grounds:

  • The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing travel consulting services, making bookings).
  • We have a legal obligation to process your information (e.g., for tax or accounting purposes).
  • The processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud).
  • We have obtained your consent for specific processing activities (e.g., sending marketing communications).

Sharing Your Information

We may share your personal information with third parties where necessary to provide our services or for legal reasons. This may include:

  • Airlines, hotels, tour operators, and other service providers involved in your travel arrangements.
  • Payment processors.
  • Visa and passport agencies.
  • Insurance providers.
  • Third-party service providers who perform functions on our behalf, such as IT support or marketing services (these providers are contractually bound to protect your data).
  • Law enforcement or government authorities if required by law.

We ensure that any third parties we share your data with are required to protect your information and comply with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We have implemented appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no online transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under GDPR and other data protection laws, you have certain rights regarding your personal data. These rights may include:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request erasure of your personal data under certain conditions.
  • The right to restrict the processing of your personal data under certain conditions.
  • The right to object to the processing of your personal data under certain conditions.
  • The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
  • The right to withdraw consent at any time where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights, please contact us using the details provided below.

Cookies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. We will post any changes on this page.

Contact Us

If you have questions about this privacy policy or our data practices, or if you wish to exercise your data protection rights, you may contact us by mail at our company address:

De Reisplanner
58 Maliebaan
Utrecht, Utrecht
3581 BD
Netherlands